If you are not 100% satisfied with your CreaClip, you can return it for any reason within 30 days and we will refund the purchase price excluding shipping charges. You will be responsible for paying for your own shipping costs for returning your item.
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, we will help as much as is reasonably necessary to trace a missing parcel.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and will also have to pay for all postage costs.
We stand behind our products. If you choose to return or exchange that item, please email us at email@example.com stating your name and order number. For more details, please refer to the instructions below.
Please return your purchase in its original packaging. Include your receipt or a photocopy is acceptable. If you no longer have your receipt, we cannot refund money. For your protection, we recommend that you use UPS or insured Parcel Post for shipment.
Our address is as follows:
PO Box 253
Honokaa, HI 96727
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you have any problems or questions about your item or return, please also contact us at email@example.com.
P.S. If you are unsure about how to best use your product, make sure you check out our YouTube channel or Facebook Page at "CreaClip" for helpful tutorial videos from Mai.
This product is warranted to be free from defect in material and manufacture for a period of 30 days from the date of purchase. Misuse of the product will void any warranty.
WE MAKE NO OTHER WARRANTIES OR CONDITIONS INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If this product is defective within the warranty period stated above, your exclusive remedy shall be either a refund of the purchase price of the product, excluding shipping costs or replacement of the product at our sole discretion.
Except where prohibited by law, we will not be liable for any indirect, special, incidental or consequential loss or damage arising from this product, regardless of the legal theory asserted.